Chargeback Dispute Analyst

Answer phone calls from cardholders and financial institutions and provide in-house expertise for the processing of retrieval requests, chargebacks and representments for Visa and MasterCard debit card transactions. The major responsibilities include the following. Analyze and interpret Visa and MasterCard regulations for transaction disputes. Make independent decisions determining the process to be followed for the fulfillment of those regulations for the various types of dispute scenarios. Responsible for a daily queue of disputes which consists of managing the complete chargeback cycle from the initial phone call or fax from the cardholder or financial institution to the resolution of the transaction dispute. Update the financial institutions on the status of their disputes and recommend options that may be available to their cardholders based on the Visa and MasterCard regulations.

Qualifications:

Some college or vocational training with 2+ years of job related experience (customer service, banking). Knowledge of debit/credit card exception processing. Solid analytical skills with the ability to solve problems independently and with a sense of urgency. Possess strong written, verbal and interpersonal communication skills. Excellent organizational and time management skills. Aptitude to handle multiple activities or work in a multitasking environment. Familiarity with computer systems (Windows, Word, Excel)

EEO/AA Employer