The Trainer's role at Great Wolf's Call Center is pivotal in crafting and implementing comprehensive learning and development strategies and programs. As a key player in a team that directly engages with guests for sales or service support, the Trainer will operate within a hybrid structure that includes both in house leadership and near shore vendors. The ideal candidate

Helps patrons select food and beverages by presenting menu; offering cocktails and appetizers; suggesting courses; explaining the chef's specialties; identifying appropriate wines; answering food preparation questions and understanding customer's special needs and/or dietary restrictions Transmits orders to bar and kitchen by recording patrons' choices; identifying patron

Ensures operational execution by communicating expectations to Lead Servers and restaurant staff to ensure restaurant operations are efficient and meet all set standards Provides administrative support for front of house operations including; scheduling, payroll, reservations, inventory, receiving, and personnel related matters Interacts with guests and pack members, prov

Welcomes patrons and escorts them to their assigned dining area; tracking table availability via floor plan board Informs customers of promotions and notifies them of assigned server Manages patron wait list as needed Protects establishment and patrons by adhering to sanitation, safety, and alcohol control policies. Helps dining room staff by setting and clearing tables;

Supervises and provides surveillance of swimmers and guests during park hours, special events, and training sessions Responds to emergency situations in assigned zone Assists in communicating emergency situations outside of assigned zone Administers and coordinates emergency first aid as necessary Enforces the rules and regulations of the waterpark Advises aquatics manage

Welcomes guests by greeting, answering questions, responding to requests Registers guests by obtaining or confirming room requirements, verifying pre registration, assigning rooms, obtaining information and signatures, issuing guest room keys Establishes credit by verifying credit cards or obtaining cash Directs guests to room by showing location on resort map Conveys inf

Supervises daily food outlet operations to ensure successful execution of all lodge standards and completion of daily tasks and assignments Assists with the overall operation of the restaurant(s) including; Point of Sale transactions, expediting, re stocking, ensuring staff breaks Ensures that outlets are sanitized, cleaned, stocked, and setup correctly at start of and th

Supervises daily front office operations to ensure successful execution of all lodge safety and service standards and completion of daily tasks and assignments Ensures daily success of check in standards and operational efficiencies Provides coaching, encouragement, and recognition to pack members regularly Understands and champions Great Wolf policies and procedures, and

Communicates with guests to assist in purchasing decisions Provides outstanding customer service and engage in suggestive selling Ensures the daily operation of the retail outlet adheres to operating procedure guidelines Assists in merchandising functions including display and store design, inventory receiving, stocking, and merchandise pricing Performs cash handling func

Troubleshoot and perform basic repair on all types of equipment (e.g., pump and motor replacement), plumbing (e.g., plunge toilets and unclog drains), electrical equipment including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guestroom items. Assure each day's activities and problems that oc

Meets maintenance operational standards by contributing maintenance information to strategic plans and review; implementing production, productivity, quality, and customer service standards; resolving problems Evaluates functionality and reliability of facility systems and associated equipment by conferring with operating departments; identifying problems and requirements

This role is part of the Shared Services Accounting team, which is based out of Great Wolf's Corporate Headquarters located in Chicago, IL. Responsibilities of this role include participating in the month end close and related transaction processing, reviewing and verifying the accuracy of financial statement accounts, and performing complex reconciliations of general led

Adheres to preventative maintenance schedule for waterpark equipment (pools, pumps, motors, slides) Conducts daily inspections of all Waterpark mechanical systems and attractions; perform general maintenance and repairs as necessary Documents maintenance actions, including system or equipment irregularities that require monitoring Responsible for the cleanliness and safe

Leads and mentors housekeeping staff daily to ensure cleanliness standards and operational efficiencies are met or exceeded. Ensures the turnover of all vacant and clean rooms in a timely manner; verifies stayovers, reports early check outs, and communicates issues and discrepancies with front office. Provides coaching, encouragement, and recognition to pack members when

Pay $21.50 per hour The Engineering Coordinator Position provides essential administrative and communications support to members of the Engineering Department. This includes but is not limited to duties associated with maintaining various software systems, managing the flow of information with contractors, planning & scheduling of departmental activities, inventory contro