Utilizes knowledge of sales techniques, company products/services and general industry knowledge to provide sales and customer service support to both retail and contractor customers. Troubleshoots order processing issues to ensure customer satisfaction. Uses customer calls as opportunities to provide information about features and benefits of company products and service

The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling merchandise with care, providing information and direction to customers. ESSENTIAL FUNCTIONS Secures all firearms brought into the store with trigger locks. Checks in all Vendor representatives, comple